1. No Return, Only Exchange : In case a product is damaged, we shall replace it from our headquarters but strictly no cash refund
2. Missing product claims require an unboxing video. Any missing product claims have to be substantiated with an unboxing video of the order. The customer must make a clear video of opening the box and unboxing all articles from it at the time when they first open the box.
3. High contact products are not eligible for return. Food serving products and other products which are high contact like soft furnishings are not eligible for returns due to safety reasons.
4. Seven day exchange window. Products that are eligible for exchanged, can be done within 7 days of receiving the merchandise.
5. Non liability for shipping delays. Homestruck uses 3rd party courier services and is not liable for delays in shipping. We share approximate number of days required for delivery. We also extend the best support possible to ensure that the products reach customers as soon as possible. For any time sensitive orders, please reach out to customer team to find out more.
6. Orders cannot be cancelled/altered after 4 hours of placing the order. Once an order is packed/shipped, it cannot be cancelled and will be treated as return if there is non acceptance. Any re-delivery requests will be chargeable additionally.
7. Returned orders for exchange to be packed and received in original condition. We would require the returned items to have their original packing. The merchandise must be unused and in the same condition that you received it. We would also require all original papers to be returned with the product.
8. Natural materials cannot be returned on grounds of variation. For products made of natural materials like marble, wood, stone, cotton, etc, variations in colour, texture and veining is possible and is not considered a defect. Such products are not eligible for returns on these grounds. The same applies to handmade products. The wash and care instructions for such products also have to be understood carefully before use.
9. Any damaged product claims to be made within 24 hours. We spend resources, time and effort in packing fragile products carefully so they reach our customers' home safely. In the unlikely event that your merchandise arrives damaged, you should email us a photo of the damaged product and box within 24 hours of receiving your order.
10. We aim to process all exchanges within 10 days. If you have any questions about your return, feel free to reach out to the Homestruck Care team at email@example.com or on Whatsapp at +917042233299
11. Return requests to be approved before process. The homestruck care team must receive and approve your return request by email or text on Whatsapp. Once your request is received, it may take a few days for the team to get back with or without an approval.
All exchanges are subject to the discretion of Homestruck but rest assured, we want the Best for your abode!
For any other questions or clarifications, please reach out to us